General Terms and Conditions of Solucon GmbH
Solucon GmbH
Managing Director: Gerd Lemken
Daimlerstr. 4
D-45891 Gelsenkirchen
Email: info@convoy-products.de
www.convoy-products.de
§ 1. Scope of Application
For orders placed through our online bicycle accessories store, only these Terms and Conditions, as in effect at the time of the order, shall apply. Any conflicting terms and conditions provided by the customer are rejected. They shall only become effective if we expressly confirm them in writing.
§ 2. Contracting Party
The purchase agreement is concluded with Solucon GmbH, Daimlerstraße 4, D-45891 Gelsenkirchen. You can contact our customer service department with any questions, complaints, or claims at info@convoy-products.de
§ 3. Formation of the Contract, Order Details, Minimum Order Value
The presentation of products in the online store does not constitute a legally binding offer, but rather an invitation to place an order. By clicking the “Buy” or “Buy Now” button, you are placing a binding order for the items in your shopping cart. Confirmation of receipt of the order follows immediately after the order is submitted and does not yet constitute acceptance of your offer. The purchase contract is concluded when we accept your order by sending an order confirmation via email or by delivering the goods within 14 days. Order Text/Contract Text: We store the contract text and send you the order details and our Terms and Conditions via email. Your order details are visible after you log in to your customer account.
Minimum Order Value: There is no minimum order value in our online store.
§ 4. Contract Language
For orders placed from Germany, the contract language is German. If you are ordering from abroad, German is currently the only contract language available.
§ 5 Right of Withdrawal
5.1 Consumers have the right to cancel this contract within fourteen days without giving any reason. In the case of a sales contract for a single item, the cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the item. In the case of a sales contract for multiple items, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must notify us
Solucon GmbH
4 Daimlerstr., Hall 214/008
D-45891 Gelsenkirchen
Email: info@convoy-products.de
by providing a clear statement (e.g., a letter sent by mail or an email) of your decision to withdraw from this contract. To exercise your right of withdrawal, you may also use the electronic withdrawal form provided on our website. However, use of the form is not required. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
5.2 Consequences of Withdrawal
If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.
We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us immediately and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods. For goods that cannot be shipped as packages—in particular, bicycle trailers, as well as large transport boxes and special boxes—you are also responsible for the direct costs of the return shipment. The cost of the return shipment is estimated at a maximum of 120.00 EUR. Upon request, we can assist you in organizing the return. In this case, we can offer to arrange for a suitable logistics service provider at the actual cost incurred.
5.3 Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs. This applies in particular to products for which the customer has selected a custom paint finish (color of choice) and to other custom-made items.
5.4 Electronic Withdrawal Form
To exercise your right of withdrawal, you may use the electronic withdrawal form provided on our website. Use of the form is voluntary. Alternatively, you may also submit your withdrawal notice via email or mail.
§ 6 Prices, shipping costs
6.1 Prices
All prices are quoted in euros and include the currently applicable statutory value added tax of the Federal Republic of Germany: VAT full 19% or VAT reduced 7%.
6.2 Shipping Costs
In addition to the listed prices, we charge shipping costs. We ship our products within Germany as well as to the following countries: Spain (excluding the islands), Belgium, the Netherlands, France, Sweden, Denmark, Austria, and Portugal.
Your shipping cost depends on the size, weight, nature, and quantity of the items in your order. For individual orders within Germany, the maximum shipping cost is 99,- €.
Deliveries to countries other than those specified will only be made on request at the agreed delivery costs.
§ 7 Shipping
7.1 Delivery shall be made to the delivery address specified by the customer. If the customer is a consumer, the risk of damage and accidental loss of the goods shall pass to the customer as soon as the goods are handed over to him. If the customer is an entrepreneur (§ 14 BGB), the risk of damage and accidental loss of the goods shall pass to the customer as soon as the goods are handed over by Punta Velo GmbH to the transport company (§ 447 BGB). If the customer is in default of acceptance, this shall be deemed equivalent to receipt of the goods by the customer.
7.2 In the case of forwarding deliveries, we reserve the right to determine the choice of packaging at our own discretion and to ship in a way that optimizes shipping.This applies in particular to larger deliveries (entire truckloads) where, due to the quantity, shipping on pallets would mean that an additional truck would be necessary.
7.3 If the customer is a merchant, the goods must be inspected for transport damage immediately upon receipt by the customer or his authorized representative.Any ascertainable transport damage must be reported immediately in writing.The customer who is a merchant must have packaging damage confirmed in writing by the transport company upon acceptance of the goods.
§ 8 Retention of Title, Due Date
The goods remain our property until full payment has been made. Payment for the ordered goods must be made immediately upon receipt of our confirmation of acceptance; currently, payment is made by bank transfer to our business account—additional payment methods will follow. If a gift certificate is redeemed for payment, you bear the risk of the gift certificate reaching us. We therefore strongly recommend sending it via certified mail.
§ 9 Designation/description of our goods
9.1 Weight specifications, dimensions,
, and technical specifications are based on the manufacturer’s information. We reserve the right to make technical changes in the interest of technical progress, as well as to make adjustments for color variations, errors, and data entry mistakes. Delivery is subject to availability.
9.2 Solucon GmbH sells products in very small batches. Quantities are limited. Due to the manual production of the products, variations in technical specifications, features, characteristics, color shades, sizes, lengths, and weight specifications are possible at any time. Accordingly, we reserve the right to deliver the products to you with the aforementioned variations. These variations represent a product of equivalent quality and price. To the extent that we sell third-party goods, slight variations between the original product and the illustration are also possible for technical reasons.
9.3 The information on technical specifications, properties and technical equipment components and their components from third-party manufacturers is non-binding; deviations are possible at any time.
9.4 The color specifications, information on technical properties and technical functionality of bicycle accessories, in particular goods from third-party manufacturers, are generally non-binding.
9.5 The maintenance and care instructions for Convoy Products goods must be followed
§ 10 Guarantee / Warranty
10.1 Solucon GmbH provides a 2-year manufacturer’s warranty on all components, excluding tires and inner tubes as well as all consumables such as brake discs or brake pads. Damage caused by improper or incorrect use is not covered by the warranty. The warranty covers the repair and, in individual cases, the replacement of parts.
10.2 Manufacturer Warranties and Dealer Warranties
All expressly stated warranties are manufacturer warranties or additional dealer warranties; the type of warranty is specified on each product. Normal wear and tear (unless expressly stated on the product) and improper use do not entitle you to make a claim under these additional manufacturer’s or retailer’s warranties. To make a warranty claim, please contact us first.
§ 11 Shipping Damage/Complaints
Please report any obvious defects to us immediately. If a package arrives visibly damaged, please open it right away in the presence of the mail carrier or package delivery service and have them issue a damage report immediately. Otherwise, it will be assumed that the damage was not present at the time of delivery. Failure to report defects immediately or to open the package in the presence of the mail carrier or package delivery service has no impact on your statutory warranty rights.
If you have any questions, please contact our customer service department
§ 12 Publications
The customer expressly authorizes Solucon GmbH to include project descriptions, product photos, and illustrations of the products delivered to the customer—and, where applicable, customized at the customer’s request—as well as their project presentations and descriptions in the reference list on the websites operated by Solucon GmbH, on social media platforms currently popular at the time of the order, and in Solucon GmbH’s promotional printed materials, and to disclose these to the public in the form of press releases to the public in the form of press releases. In addition to the publication of product photos and illustrations as well as the aforementioned project descriptions, the customer’s company/product name may expressly be mentioned, the customer’s logo may be reproduced and incorporated, a screenshot of the customer’s website may be displayed, and a link to the customer’s website may be provided. If you do not wish to have the above-mentioned types of publications made, please notify us in writing in an informal manner.
§ 13 Links
To the extent that this website contains external links (hyperlinks) to third-party websites, the respective operators of those linked websites are solely responsible for their content. Convoy Products has no influence over the content of the linked pages and therefore expressly does not endorse the content of the linked pages. If Convoy Products becomes aware of a legal violation on a linked page, it will remove the relevant link immediately.
§ 14 Choice of Law & Jurisdiction
German law applies. The place of jurisdiction is Gelsenkirchen.
§ 15 Severability clause
Should any provision of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions.
Effective Date of the Terms and Conditions: October 1, 2025
Alternative dispute resolution pursuant to Art. 14 para.1 ODR-VO and § 36 VSBG
The European Commission provides a platform for online dispute resolution (OS), which you can find HERE . We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
