General terms and conditions of Punta Velo GmbH
Punta Velo Ltd
Managing director: Gerd Lemken
Telephone +49 (0) 201 – 475 896 00
Registration court Essen HRB 32196
VAT ID: DE 27 22 02 345
§ 1. Scope
For orders via our online bicycle accessories shop https://www.convoy-products.de, these General Terms and Conditions apply exclusively in the current version at the time of the order. Deviating general terms and conditions of the customer will be rejected. They only become effective if they are expressly confirmed by us in writing.
§ 2. Contractual partner
The purchase contract is concluded with Punta Velo GmbH, Lippestraße 13, D-46282 Dorsten, commercial register: district court Gelsenkirchen HRB 10511. You can reach our customer service for questions, complaints and claims from Wednesday to Friday from 10:00 – 13:00 and Tuesday to Friday from 15:00 – 18:00 and on Saturday from 10:00 – 14:00 by calling +49 (0) 2362 – 7888 043.
§ 3. Formation of the contract, order text, minimum order value
The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. By clicking on the “buy” or “buy now” button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of the order follows immediately after sending the order and does not yet constitute acceptance of your offer. The purchase contract is concluded when we accept your order by sending an order confirmation by e-mail or by delivering the goods within 14 days. Order text/contract text: We save the contract text and send you the order data and our GTC by e-mail. Your order details are visible in your customer account after you have logged in.
Minimum order value: There is no minimum order value in our online shop.
§ 4. Contract language
For orders from Germany, the contract language is German. If you order from abroad, we currently only have the contract language German available.
§ 5. Right of withdrawal
5.1 Consumers have the right to withdraw from this contract within fourteen days without giving any reason. In the case of a contract for the sale of one item, the withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the item. In the case of a contract for the sale of several goods, the withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier and indicated by you has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us, Punta Velo GmbH, Lippestraße 13, 46282 Dorsten, Tel.: +49 (0) 2362 – 7888 043, firstname.lastname@example.org by means of a clear declaration (e.g. a letter sent by post, or e-mail) of your decision to withdraw from this contract. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Translated with www.DeepL.com/Translator (free version)
5.2. Consequences of revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for the pure repayment transfer because of this repayment. You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
5.3 Exclusion/expiry of the right of withdrawal
The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, nor to the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.
§ 6 Prices, shipping costs
All prices are in euros and include the currently valid statutory VAT of the Federal Republic of Germany: VAT full 19% or VAT reduced 7%.
6.2 Shipping Costs
In addition to the stated prices, we charge shipping costs. We ship our products within Germany and to the following countries: Spain without islands, Belgium, the Netherlands, France, Sweden, Denmark, Austria and Portugal.
Your shipping charge will depend on the size, weight, nature and quantity of the goods ordered in your order. For individual orders within Germany, this is a maximum of €99.
Deliveries to countries other than those specified are only made on request at the then agreed delivery costs.
§ 7 Shipping
The goods are usually shipped within 10 working days after receipt of payment on our account. The goods will be delivered to you no later than 15 working days after receipt of payment, usually much earlier. Unfortunately, it is not possible for us to calculate the delivery times exactly.
§ 8 Retention of title, due date
The goods remain our property until full payment has been made. The ordered goods are to be paid immediately after receipt of our declaration of acceptance, currently by transfer to our business account, other payment methods will follow. If a voucher is used for payment, you bear the risk of receipt of the voucher by us. We therefore strongly recommend sending by registered mail.
§ 9 Designation/description of our goods
9.1 Weight specifications, geometries,
Technical equipment is manufacturer information. Technical changes in the sense of technical progress as well as colour deviations, errors and input errors are reserved. Delivery while stocks last.
9.2 Punta Velo sells products in very small editions. The quantities are limited. Deviations in technical equipment, technical features, technical characteristics, colour shades, sizes, lengths and weights of the products are possible at any time due to the manual manufacturing of the products. In this respect, we reserve the right to supply you with the products with the aforementioned deviations. The deviations mentioned correspond to a performance equivalent in quality and price. Insofar as we sell third-party goods, slight deviations of the original from the illustration are also possible here for technical reasons.
9.3 The information on technical specifications, properties and technical equipment components and their components from third-party manufacturers are non-binding, deviations are possible at any time.
9.4 The colour specifications, information on technical properties and technical scope of functions for bicycle accessories, in particular the goods of third-party manufacturers, are fundamentally non-binding.
9.5 The maintenance and care instructions for Punta Velo goods must be observed.
§ 10 Guarantee / Guarantee
10.1 Punta Velo GmbH grants a 2-year manufacturer’s warranty on all components, excluding/excluding tyres and casings as well as all consumables such as brake discs or brake pads. Damage caused by incorrect or faulty use is not covered by the guarantee, The guarantee / warranty covers the repair and, in individual cases, the replacement of parts.
10.2 Manufacturer Warranties and Dealer Warranties
All warranties expressly mentioned are manufacturer or additional dealer warranties, the type of warranty is named on the product. Wear and tear (except where expressly stated on the product) and misuse do not qualify for these additional manufacturer or retailer warranties. To make use of the guarantees, please contact us first.
§ 11 Transport damage/complaints
Please notify us immediately of any obvious defects. If a parcel arrives visibly damaged, please open it immediately in the presence of the postman/parcel service and have a confirmation of damage issued immediately. Otherwise it will be assumed that the damage was not present at the time of delivery. Failure to immediately report the damage or to open the package in the presence of the postman/parcel service has no consequences for your statutory warranty rights.
If you have any questions, please contact our customer service on the number
(0) 2362 – 7888 043 (Tuesday – Friday 3pm – 6pm, Saturday 10am – 2pm)
§ 12 Publications
Punta Velo shall be expressly permitted by the Customer to include and publish project descriptions, product photos and illustrations of the products delivered to the Customer and, if applicable, individualised for the Customer at the Customer’s own request, as well as their project presentations and descriptions in the reference list on the websites operated by Punta Velo, on social media platforms currently popular at the time of the order, as well as on printed advertising material of Punta Velo GmbH, and to announce these to the public in the form of press releases. to announce to the public. In addition to the publication of product photos and illustrations as well as the above-mentioned project descriptions, the company/product name of the customer may also be expressly mentioned, the logo of the customer may be reproduced and integrated, a screenshot of the customer’s website may be shown and a link to the customer’s website may be made. If you do not want publications of the above type, please let us know in writing and informally.
§ 13 Links
Insofar as this website contains external links (hyperlinks) to third-party websites, the content of these linked websites is solely the responsibility of the respective operator. Punta Velo GmbH has no influence on the content of the linked target pages, so that Punta Velo GmbH expressly does not adopt the content of the linked pages as its own. Punta Velo GmbH has no influence on the content of the linked target pages, so that Punta Velo GmbH expressly does not adopt the content of the linked pages as its own. Punta Velo GmbH will remove the link in question immediately upon becoming aware of a legal violation on a linked page.
§ 14 Choice of Law & Place of Jurisdiction
German law applies. Place of jurisdiction is Dorsten / Essen. Gerichtsstand ist Dorsten / Essen.
§ 15 Severability Clause
Should any provision of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions.
Status of the General Terms and Conditions: 01.02.2019
Alternative dispute resolution according to Art. 14 para. 1 ODR-VO and § 36 VSBG
The European Commission provides a platform for online dispute resolution (OS), which you can find HERE . We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.